Administration is a set of day-to-day activities that are related to financial planning, record keeping & billing, personal, physical distribution and logistics, within an organization. An employee that undertakes these activities is commonly called an office administrator or office manager, and plays a key role in any organizations infrastructure, regardless of the scale. Many administrative positions require the candidate to have an advanced skill set in the software applications Microsoft Word, Excel and Access.

The importance of an administrator to an organization is substantial due to the duties that they are entrusted with, therefore specialized training is required in order for the employee to work efficiently and productively, these being;

• Payroll training that involves the responsibility in ensuring that all employees receive their pay slips on time.
• To have good communication skills in order to coordinate with other employees around the organization.
• The ability of being able to supervise support workers
• The ability of adapting to changing environments and new technologies that could be implemented e.g. New software installation.
• Show good initiative
• To be able to work under pressure when given a task that is of vital importance to the organization.