@Article{M-10362,
AUTHOR = {Brunetti, Denis},
TITLE = {Breaking Barriers: AI-Driven Financial Accessibility for the Blind and Mobility-Impaired},
JOURNAL = {Scientific Research Journal of Business, Management and Accounting},
VOLUME = {3},
YEAR = {2025},
NUMBER = {1},
ARTICLE-NUMBER = {M-10362},
URL = {https://isrdo.org/journal/SRJBMA/currentissue/breaking-barriers-ai-driven-financial-accessibility-for-the-blind-and-mobility-impaired},
ISSN = {2584-0592},
ABSTRACT = {Financial
accessibility is a fundamental prerequisite for social inclusion, independence,
and economic participation. Yet, millions of individuals with
disabilities—particularly those who are blind or have limited mobility—face
significant challenges in accessing everyday banking services. Automated Teller
Machines (ATMs), despite being critical touchpoints for financial independence,
continue to present usability barriers rooted in their reliance on vision, fine
motor skills, and inaccessible interface designs.The
rapid advancement of artificial intelligence (AI), especially in the form of
agentic, multimodal systems, offers transformative opportunities to dismantle
these barriers. By combining speech technologies, computer vision, natural
language understanding, haptic feedback, and secure edge-cloud hybrid
architectures, AI systems can reimagine ATMs and public kiosks as universally
accessible.



This
paper provides a comprehensive exploration of how AI-driven solutions can
enable financial accessibility for blind and mobility-impaired populations. It
reviews the current state of accessibility in banking, highlights technological
breakthroughs in AI for assistive interaction, presents a synthesized framework
for agentic AI-powered inclusive ATMs, and analyzes both the benefits and
challenges of such approaches. The discussion further explores deployment
strategies, ethical considerations, and a roadmap toward nationwide, inclusive
financial ecosystems. The findings suggest that with careful design, AI has the
potential to transform financial infrastructure into a universally accessible
system, thus breaking persistent social and technological barriers.},
DOI = {}
}