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<article xlink="http://www.w3.org/1999/xlink" mml="http://www.w3.org/1998/Math/MathML" xsi="http://www.w3.org/2001/XMLSchema-instance" ali="http://www.niso.org/schemas/ali/1.0/" noNamespaceSchemaLocation="http://jats.nlm.nih.gov/publishing/1.1/xsd/JATS-journalpublishing1-mathml3.xsd" article-type="research-article" dtd-version="1.1" lang="en"><front><journal-meta><journal-id journal-id-type="publisher-id">isrdo-SRJAHS</journal-id><journal-id journal-id-type="pmc">isrdo-SRJAHS</journal-id><journal-id journal-id-type="nlm-ta">isrdo-SRJAHS</journal-id><journal-title-group><journal-title>Scientific Research Journal of Arts, Humanities and Social Science</journal-title><abbrev-journal-title abbrev-type="publisher" pub-type="epub">SRJAHS</abbrev-journal-title></journal-title-group><issn>2584-0622</issn><publisher><publisher-name>ISRDO</publisher-name><publisher-loc>Gujarat,India</publisher-loc></publisher></journal-meta><article-meta><article-id pub-id-type="publisher-id">M-10039</article-id><article-id pub-id-type="doi">XXXXXXXX</article-id><article-categories><subj-group subj-group-type="categories"><subject>Cultural Aspects of Development</subject></subj-group></article-categories><title-group><article-title>The Importance of Engaging Customers in the Process of Revitalising Culture and Art in the Age of COVID-19</article-title></title-group><contrib-group content-type="authors"><contrib id="46" contrib-type="author" corresp="yes"><name><given-names>Komal Janiyani</given-names></name><xref ref-type="aff" rid="aff-1">1</xref><aff id="aff-1"><label>0</label><institution>Lady Shri Ram College For Women, New Delhi</institution><country>India</country></aff></contrib></contrib-group><contrib-group content-type="editors"><contrib contrib-type="editor"/></contrib-group><pub-date pub-type="epub" data-type="pub" iso-8601-date="2023-06-19"><day>19</day><month>06</month><year iso-8601-date="2">2023</year></pub-date><volume>1</volume><elocation-id>V1-I2-2023</elocation-id><history><date date-type="received" iso-8601-date="2023-05-29"><day>29</day><month>05</month><year iso-8601-date="2023">2023</year></date><date date-type="revised" iso-8601-date="2023-06-15"><day>15</day><month>06</month><year iso-8601-date="2023"/></date><date date-type="accepted" iso-8601-date="2023-06-15"><day>15</day><month>06</month><year iso-8601-date="2023"/></date></history><permissions><copyright-statement>&#xA9;2023 Krupali Patel Year Corresponding Author</copyright-statement><copyright-year>2023</copyright-year><copyright-holder>Krupali Patel</copyright-holder><license href="https://creativecommons.org/licenses/by/4.0/"><license-p>This is an open access article distributed under the terms of the, which permits unrestricted use, distribution, reproduction and adaptation in any medium and for any purpose provided that it is properly attributed. For attribution, the original author(s), title, publication source (ISRDO) and either DOI or URL of the article must be cited.<ext-link ext-link-type="uri" href="https://creativecommons.org/licenses/by/4.0/">Creative Commons Attribution License</ext-link></license-p></license></permissions><self-uri href="https://isrdo.org/journal/SRJAHS/currentissue/the-importance-of-engaging-customers-in-the-process-of-revitalising-culture-and-art-in-the-age-of-covid-19"/><abstract><p>The worldwide Coronavirus pandemic has created unprecedented uncertainty and obstacles for the arts and entertainment sector, necessitating a long-term strategy to determine the future of art consumption. Surprisingly, there has been a rise in interest in cultural and artistic content, highlighting the importance of online presence during lockdowns. Immediate support for creators and mediators through activities like surveys and data collection is crucial while providing financial and organizational assistance. This opinion article focuses on the disruption to established purchasing patterns and emphasizes the need for comprehensive research to identify sustainable alternatives. Understanding consumer engagement, preferences for cultural activities, perceptions of digital experiences, loyalty and satisfaction with cultural products and services, and the impact of art on consumer well-being are vital for the recovery process.</p></abstract><kwd-group kwd-group-type="author"><kwd>Purchasing patterns</kwd><kwd> Consumer engagement</kwd><kwd> Creative disciplines</kwd><kwd> Digitalization</kwd><kwd> Recovery methods</kwd><kwd> Preferences for cultural activities</kwd></kwd-group><funding-group><funding-statement>The authors did not receive any specific grants from funding agencies in the public, commercial, or non-profit sectors for the research, authorship, and/or publication of this article.</funding-statement></funding-group></article-meta></front><back><sec sec-type="data-availability"><title>Data Availability</title><p>Not applicable</p></sec><sec sec-type="COI-statement"><title>Conflicts of Interest</title><p>All authors declare that they have no conflicts of interest.</p></sec><sec sec-type="author-contributions"><title>Authors&#x2019; Contributions</title><p>The author confirms sole responsibility for the following: study conception and design, data collection, analysis and interpretation of results, and manuscript preparation.</p></sec><sec sec-type="funding-statement"><title>Funding Statement</title><p>The authors did not receive any specific grants from funding agencies in the public, commercial, or non-profit sectors for the research, authorship, and/or publication of this article.</p></sec><sec sec-type="software-information"><title>software-information</title><p>Not applicable</p></sec><ack><title>Acknowledgments</title><p>I thank the following individuals for their expertise and assistance in all aspects of our study and for their help in writing the manuscript. I am also grateful for the insightful comments given by anonymous peer reviewers. Everyone's generosity and expertise have improved this study in myriad ways and saved me from many errors.</p></ack><ref-list content-type="authoryear"><ref id="1"><label>1</label><element-citation publication-type="journal"><p>Cosslett R H (2020) Be it Hopper pastiche or Hockney original, art offers vital comfort in times of crisis. In: The Guardian. Available via https://www.theguardian.com/commentisfree/2020/apr/08/hoppe r-hockney-art-comfort-crisis-coronavirus</p></element-citation></ref></ref-list></back></article>
